CHARLIE
FOXTROT
CUSTOMER CARE
FAQ
Do you provide International delivery?
At the moment we only ship to The United Kingdom using Royal Mail and Yodel.
How do I return an item?
Post your unworn items back to us, we recommend using a tracked courier service and obtaining proof of postage. Please email us to obtain the returns address.
What is your returns policy?
We accept returns for our items, providing they arrive back at us within 14 days of receipt.
How do I track my order?
We aim to ship in-stock items within 3 working days of the order being placed. We are a small company with many items made to order, so this may vary.
How can I contact your couriers?
We currently use Royal Mail and Yodel, and all shipment numbers can be obtained by contacting us via email or social media.
What are your delivery options?
Our items are all sent Royal Mail or Yodel. If you require a different method, please get in touch and we will do our best to accommodate you.
Have any questions or concerns?
We’re always ready to help!
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